Refund and returns policy

We want you to be happy with what arrives. If you are not, here is exactly how returns work.

Return window

You have 30 days from the day your order is delivered to request a return. Contact us at support@vandora.us with your order number to start one. Please do not send anything back before you have heard from us — we will give you the return address and instructions.

Condition of returned items

Items must be unused, undamaged, and in their original packaging with any tags or accessories included. We cannot accept items that have been installed, wired in, assembled beyond what was needed to inspect them, or damaged through use.

Who pays return shipping

If you are returning an item because you changed your mind, the cost of return shipping is yours. If the item arrived damaged, faulty, or is not what you ordered, we pay. You will not be out of pocket, and we will not ask you to return it at your own expense.

Damaged or faulty items

Email support@vandora.us within 48 hours of delivery with photographs of the item and its packaging. We will send a replacement or refund you in full, including any shipping you paid — your choice.

Refunds

Once we have received and inspected your return, we will refund you to your original payment method within 10 business days. Depending on your bank, it can take a few days more to appear on your statement. We will email you when the refund is issued.

Cancelling an order

If your order has not yet been dispatched, we can cancel it and refund you in full. Email us as soon as possible — most orders are dispatched within 1–2 business days.

Items we cannot accept

• Items damaged by misuse, incorrect installation, or normal wear
• Items returned without contacting us first
• Gift cards

Questions

Email support@vandora.us. A real person will answer.